Customer Satisfaction Score (CSAT) - AI-Generated Insights | Glossary by Pensero

































 








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# Customer Satisfaction Score (CSAT)

Post-release survey: “How satisfied are you?” (1–5)

Post-release survey (1–5) asking users: “How satisfied are you with this feature?” Aggregated to track product quality and engineering impact.

Related terms

CSAT

[‹ Software Engineering Teams Scale](./software-engineering-teams-scale)

[Engineer Net Promoter Score (eNPS) ›](./engineer-net-promoter-score-(enps))

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Platform

[Agentic ROI](../platform/agentic-roi)

[AI Deployment](../platform/ai-deployment)

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[CEOs](../use-cases/roles-ceo)

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